Frequently Asked Questions
Find answers to common questions about Teens Chat
General Questions
What is Teens Chat?
Teens Chat is a moderated online platform designed specifically for teenagers aged 13-19 to connect, chat, and make friends in a safe environment. We offer topic-based chat rooms, private messaging (with safeguards), and community features.
Is Teens Chat really free?
Yes! Teens Chat is completely free to use. We believe that a safe chat environment should be accessible to all teenagers without financial barriers. We may offer optional premium features in the future, but the core functionality will always remain free.
What age group is Teens Chat for?
Teens Chat is specifically designed for teenagers aged 13-19. We verify ages during registration to ensure our community remains within this age range. Users found to be outside this range will have their accounts suspended.
Safety & Privacy
How do you keep the chat safe?
We employ multiple layers of protection:
- AI-powered content filtering that scans all messages in real-time
- 24/7 human moderation team
- User reporting system with quick response times
- Strict community guidelines and zero-tolerance for bullying
- Limited personal information collection and display
What personal information do you collect?
We collect minimal information necessary to operate the service: username, age, and email address for account recovery. We never display email addresses to other users. Optional information like interests helps us suggest relevant chat rooms but isn't required.
Can parents monitor their teen's activity?
Yes, we offer parental controls that allow parents to:
- Review their teen's friends list
- Set time limits for usage
- Receive weekly activity summaries
- Adjust privacy settings
Parents can request access to these controls by emailing [email protected]
Account & Technical
How do I create an account?
Click the "Sign Up" button on our homepage. You'll need to provide a username, password, email address, and verify your age. We'll send a confirmation email to activate your account. Accounts for users under 13 will be deleted per COPPA regulations.
I forgot my password. How can I reset it?
Click the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password. If you no longer have access to that email, contact our support team at [email protected] for assistance.
What devices can I use Teens Chat on?
Teens Chat works on any device with a web browser: phones (iOS and Android), tablets, laptops, and desktop computers. We're optimized for mobile use but don't currently have dedicated apps in app stores.
Community Guidelines
What are the rules for using Teens Chat?
Our community guidelines include:
- Be respectful and kind to others
- No bullying, harassment, or hate speech
- No sharing of personal information
- No inappropriate content or discussions
- No impersonation or fake accounts
- Report any rule violations you see
Full guidelines are available after signing up.
What happens if I break the rules?
Depending on the severity, rule violations may result in:
- Warning message
- Temporary suspension from chat features
- Permanent account ban
Extreme violations (like predatory behavior) will result in immediate permanent bans and may be reported to authorities.
How do I report someone who's breaking the rules?
Click the report button next to any message or on a user's profile. Our moderation team will review your report promptly. For urgent issues, email [email protected] with details and we'll respond as quickly as possible.